Frequently Asked Questions

What is a head spa, and what does it involve? Can men do it

A head spa is a holistic scalp treatment involving deep cleansing, massage, and conditioning for

overall well-being. We can do for Men also

Is the head spa suitable for all hair types?

Yes, it caters to various hair textures, and our specialists customize it for your specific needs.

Can pregnant women undergo a head spa?

Adjustments may be made, but consult with a healthcare provider before scheduling during

pregnancy

Any age restrictions for head spa treatments?

Generally safe for all ages; clients under 18 need a guardian present.

What should I wear during a head spa session?

Comfortable clothing allowing easy scalp and neck access; remove jewelry.

Does SuSan Japanese Head Spa accept group bookings?

Certainly! “Yes, we welcome group bookings please contact Leo or Susan to organize your booking

Cancellation Policy

  • Notice Period

    • Kindly provide at least 24 hours’ notice for appointment changes or cancellations.

  • Late Cancellations/No-Shows:

    • Appointments canceled within 24 hours or no-shows may incur a cancellation fee.

  • Cancellation Fee:

    • A fee equivalent to 40%  will be charged for late cancellations or no-shows.

  • Rescheduling

    • To avoid the fee, please notify us at least 24 hours in advance if you need to reschedule.

  • Confirmation/Reminders

    • Receive appointment confirmations and reminders via Email, Phone or SMS.

  • Refunds

    • Cancellation fees are non-refundable. Refunds for prepaid services are at our discretion.